Purchasing

Do you offer wholesale/dropshipping?

Yes, please submit an application form here to access wholesale/dropshipping pricing:. Wholesale Contact Lenses Page

What if I have a problem with the product I received?

If we happen to have sent you the wrong colour, prescription or model, we will be more than happy to correct our mistake. Please contact us with your order ID within 10 working days of receipt of your order. Provide photographic evidence to clearly s

Can I return my order?

Please note that items on sale or purchased with a coupon code are final sale and cannot be returned or exchanged. Items in original condition (unopened, unmarked and unused) can be returned for a partial refund. Under no circumstances can items with

Why is my credit card declined?

EyeCandy's accepts Visa and Mastercard credit cards only. If you have correctly entered in your card information and your card is still being declined, please notify your bank/card issuer that you are using it to make a cross-border online payment, t

When will you restock [item]?

Sorry, we cannot provide exact restock dates. However, you can sign up for email notifications when a particular product/power will be restocked. We usually update the website inventory within a few hours of restocking, but be quick because we are un

Can I change or cancel my order?

Orders that have not yet started processing and placed less than 8 hours ago can usually be changed or cancelled. In any case, please email us immediately if you require your order to be modified or cancelled, and we will do our best to accommodate.

Can multiple promotional offers or coupons be combined?

Unfortunately, our system only allows 1 coupon code per order.

When will I receive my refund?

Refunds generally take 10 to 14 working days to be requested, approved and processed by our bank.

What items are ineligible for coupon codes?

All discounts and promotions are applied to future purchases only and cannot be applied to past purchases. Limit to one promotional offer or discount code per order. Coupon codes exclude Freshlook, Alcon, Bausch & Lomb, Acuvue, Lenstown, PIA, Olens,