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Please use the same email you ordered with to ensure efficient servicing. Our response times may be longer than usual. Please allow 2-3 days for a reply. We appreciate your patience!

EyeCandys

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Unfortunately, our system only allows 1 coupon code per order.

Can multiple promotional offers or coupons be combined?

Purchasing

How much is shipping?

How long does shipping take?

Why do I need Route (Package Insurance from loss, damage or theft)?

Why doesn't my tracking number work?

Why is my order separated into multiple packages?

Do you ship to [my country]?

Can I request that the postman leave the parcel on my front porch or that it skip the signature requirement?

How do I track my order?

What does my tracking status mean?

Do I have to pay tariffs or import charges when receiving my order?

Delivery and Tracking

Do you offer wholesale/dropshipping?

What if I have a problem with the product I received?

Can I return my order?

Why is my credit card declined?

When will you restock [item]?

Can I change or cancel my order?

When will I receive my refund?

What items are ineligible for coupon codes?

What restrictions are there to spending CandyCoins and redeeming rewards?

Can I purchase extra CandyCoins to reach the limit required for a reward?

What happens to my CandyCoins if I make a return/refund?

What is EyeCandy's Rewards/CandyCoins?

EyeCandys Rewards

Do you have color contacts for astigmatism?

Are your products tested on animals or contain animal products?

Do you carry this [brand/style/model]?

Are your products authentic? How do you guarantee authenticity?

Product Specifications

What if I don't require vision correction? I don't need glasses.

Are these color contacts safe?

Do I need to have an eye exam before ordering colored contacts?

How long can I wear these lenses? Can I wear them everyday?

Health and Safety

Product Information

I haven't received a response from Customer Service yet!

I am a creator/influencer. Would you be interested in a collaboration?

Other

Can multiple promotional offers or coupons be combined?Updated 3 years ago