Lunar New Year Notice: Please note that orders will not be processed from 9-12/2. We will resume on 13/2. Thank you for your patience!
All articles

Can I change or cancel my order?Updated 4 months ago

Orders that have not yet started processing and placed less than 8 hours ago can usually be changed or cancelled. In any case, please email us immediately if you require your order to be modified or cancelled, and we will do our best to accommodate. 15% administration fees apply to cancellations.

This does not apply to items which we find to be out of stock, in the case of which EyeCandy's will contact you for either an alternative item or full refund.

We regret to inform that custom-made products may not be cancelled.

Please note that the following fees apply for any modifications (including to but not limited to delivery addresses, phone numbers or products):

  • Orders using DHL shipping: $15 US
  • Orders using UPS shipping: $26 US

This fee will be invoiced to you prior to the modification.

Was this article helpful?