Note: please use the email you ordered with to ensure efficient service. Thank you!

Please use the same email you ordered with to ensure efficient servicing. Our response times may be longer than usual. Please allow 2-3 days for a reply. We appreciate your patience!

EyeCandys

EyeCandy&apos;s accepts Visa and Mastercard credit cards only. If you have correctly entered in your card information and your card is still being declined, please notify your bank/card issuer that you are using it to make a cross-border online payment, then kindly reattempt the order.&#xA0;

EyeCandy's accepts Visa and Mastercard credit cards only. If you have correctly entered in your card information and your card is still being declined, please notify your bank/card issuer that you are using it to make a cross-border online payment, t

Why is my credit card declined?

Purchasing

How much is shipping?

How long does shipping take?

Why do I need Route (Package Insurance from loss, damage or theft)?

Why doesn't my tracking number work?

Why is my order separated into multiple packages?

Do you ship to [my country]?

Can I request that the postman leave the parcel on my front porch or that it skip the signature requirement?

How do I track my order?

What does my tracking status mean?

Delivery and Tracking

Do you offer wholesale/dropshipping?

What if I have a problem with the product I received?

Can I return my order?

When will you restock [item]?

Can I change or cancel my order?

Can multiple promotional offers or coupons be combined?

When will I receive my refund?

What items are ineligible for coupon codes?

What restrictions are there to spending CandyCoins and redeeming rewards?

Can I purchase extra CandyCoins to reach the limit required for a reward?

What happens to my CandyCoins if I make a return/refund?

What is EyeCandy's Rewards/CandyCoins?

EyeCandys Rewards

Do you have color contacts for astigmatism?

Are your products tested on animals or contain animal products?

Do you carry this [brand/style/model]?

Are your products authentic? How do you guarantee authenticity?

Product Specifications

What if I don't require vision correction? I don't need glasses.

Are these color contacts safe?

Do I need to have an eye exam before ordering colored contacts?

How long can I wear these lenses? Can I wear them everyday?

Health and Safety

Product Information

I haven't received a response from Customer Service yet!

I am a creator/influencer. Would you be interested in a collaboration?

Other

Why is my credit card declined?Updated a year ago