What if I have a problem with the product I received?Updated 5 months ago
If we happen to have sent you the wrong colour, prescription or model, we will be more than happy to correct our mistake. Please contact us with your order ID within 10 working days of receipt of your order. Provide photographic evidence to clearly show the defect or error. Certain cases may require you mailing the parcel back to us. We will replace the affected products.
NOTE: Replacements for defective items must be the same model, color and power.
Claims of lenses being defective or physically damaged (e.g. ripped, texture/coloration irregularities) require photographic evidence of the lenses still in original unopened packaging. Take the pictures of the lenses through the bottoms of the clear glass vials.
Used and/or opened products are excluded from this warranty.
Free/promo items are also not covered under this warranty policy.