We strive to reply to all e-mails within 36 hours of receiving your message. We admit that we're human and we apologize if we may have overlooked your e-mail. In that case, please kindly send us another message using the Contact Us form. However, the

We strive to reply to all e-mails within 36 hours of receiving your message. We admit that we&apos;re human and we apologize if we may have overlooked your e-mail. In that case, please kindly send us another message using the Contact Us form. However, the lack of reply is usually due to one of these two possibilities:&#xA0;1. You supplied a wrong e-mail address. Double-check to see whether you missed a letter, or if you registered with Yahoo instead of Gmail. Contact us again, supplying your correct e-mail address.2. Our e-mail went to your SPAM box. To prevent this, add hello~at~eyecandys.com or the domain &quot;eyecandys.com&quot; to your contacts list. Or go to your SPAM box, look for our message and mark it as &quot;Not Spam.&quot;

I haven't received a response from Customer Service yet!

YES!  We are totally open to discuss collaborations and sponsorships with creators on Youtube/Instagram/TikTok. Feel free to send in an application by submitting a ticket.

YES! &#xA0;We are totally open to discuss collaborations and sponsorships with bloggers or Youtube/Instagram/TikTok beauty gurus. Feel free to&#xA0;<a href="mailto:hello@eyecandys.com" id="isPasted">send in an application</a>. If we fall in love with your blogging skills, we will definitely contact you for sponsorship opportunities.&#xA0;

I am a creator/influencer. Would you be interested in a collaboration?

Note: please use the email you ordered with to ensure efficient service. Thank you!

Please use the same email you ordered with to ensure efficient servicing. Our response times may be longer than usual. Please allow 2-3 days for a reply. We appreciate your patience!

EyeCandys

Other

How much is shipping?

How long does shipping take?

Why do I need Route (Package Insurance from loss, damage or theft)?

Why doesn't my tracking number work?

Why is my order separated into multiple packages?

Do you ship to [my country]?

Can I request that the postman leave the parcel on my front porch or that it skip the signature requirement?

How do I track my order?

What does my tracking status mean?

Delivery and Tracking

Do you offer wholesale/dropshipping?

What if I have a problem with the product I received?

Can I return my order?

Why is my credit card declined?

When will you restock [item]?

Can I change or cancel my order?

Can multiple promotional offers or coupons be combined?

When will I receive my refund?

What items are ineligible for coupon codes?

Purchasing

What restrictions are there to spending CandyCoins and redeeming rewards?

Can I purchase extra CandyCoins to reach the limit required for a reward?

What happens to my CandyCoins if I make a return/refund?

What is EyeCandy's Rewards/CandyCoins?

EyeCandys Rewards

Do you have color contacts for astigmatism?

Are your products tested on animals or contain animal products?

Do you carry this [brand/style/model]?

Are your products authentic? How do you guarantee authenticity?

Product Specifications

What if I don't require vision correction? I don't need glasses.

Are these color contacts safe?

Do I need to have an eye exam before ordering colored contacts?

How long can I wear these lenses? Can I wear them everyday?

Health and Safety

Product Information