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What does my tracking status mean?Updated a year ago

Here is a short description of what your tracking status means. Please note that "business day" refer to working days, excluding holidays and weekends.



Your order and payment have been confirmed. Your order is currently awaiting processing. This step usually takes 1 business day.


Information Received Origin Post is Preparing Shipment:

Your order is currently processing. This step usually takes 1 to 4 business days + any additional days indicated for processing on the product page.


Fulfilled / Acceptance:

Your order has been despatched from our Hong Kong warehouse to the post office.


In transit / Processed through facility:

Your order is on its way to you!



Your order has been cancelled due to fraudulent payment detected or upon your request. You will receive the refund towards your original payment method within 10 to 14 working days.

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