Note: please use the email you ordered with to ensure efficient service. Thank you!

Please use the same email you ordered with to ensure efficient servicing. Our response times may be longer than usual. Please allow 2-3 days for a reply. We appreciate your patience!

EyeCandys

<p>The tracking number for your order will be emailed to you and updated in your account (if you made one) when your parcel has been dispatched (usually in 2-5 business days, excluding weekends and holidays). &#xA0;You can track your package <a href="https://t.17track.net/" rel="noopener noreferrer" target="_blank">here</a>.</p>

The tracking number for your order will be emailed to you and updated in your account (if you made one) when your parcel has been dispatched (usually in 2-5 business days, excluding weekends and holidays).  You can track your package here.

How do I track my order?

Delivery and Tracking

How much is shipping?

How long does shipping take?

Why do I need Route (Package Insurance from loss, damage or theft)?

Why doesn't my tracking number work?

Why is my order separated into multiple packages?

Do you ship to [my country]?

Can I request that the package be left on my front porch and skip the signature requirement?

What does my tracking status mean?

Do I have to pay tariffs or import charges when receiving my order?

Do you offer wholesale/dropshipping?

What if I have a problem with the product I received?

Can I return my order?

Why is my credit card declined?

When will you restock [item]?

Can I change or cancel my order?

Can multiple promotional offers or coupons be combined?

When will I receive my refund?

What items are ineligible for coupon codes?

Purchasing

What restrictions are there to spending CandyCoins and redeeming rewards?

Can I purchase extra CandyCoins to reach the limit required for a reward?

What happens to my CandyCoins if I make a return/refund?

What is EyeCandy's Rewards/CandyCoins?

EyeCandys Rewards

Do you have color contacts for astigmatism?

Are your products tested on animals or contain animal products?

Do you carry this [brand/style/model]?

Are your products authentic? How do you guarantee authenticity?

Product Specifications

What if I don't require vision correction? I don't need glasses.

Are these color contacts safe?

Do I need to have an eye exam before ordering colored contacts?

How long can I wear these lenses? Can I wear them everyday?

Health and Safety

Product Information

I haven't received a response from Customer Service yet!

I am a creator/influencer. Would you be interested in a collaboration?

Other

How do I track my order?Updated 21 days ago